Help & Support
We're here to help.
Contact Us
Email: contact@hierlo.sbs
Response time: Within 2 business days.
Frequently Asked Questions
- How do I add a voice note? Open a contact's profile and tap the microphone icon. Speak for up to 60 seconds to record context about your relationship.
- What is the health score? It reflects relationship strength based on recency of contact, interaction frequency, depth of context, and follow-through on commitments.
- How do I export my data? Go to Settings -> Data -> Export contacts to download all your data as a CSV file.
- Is my data secure? Yes. All data is stored locally on your device. If you enable iCloud Sync, Apple's end-to-end encryption protects your data. Voice transcripts sent to the AI service are processed in real time and never stored.
- How do I cancel my subscription? Go to Settings -> Subscription -> Manage Subscription to open your Apple ID subscription settings, or manage subscriptions directly in the App Store app.
- How do I delete my data? Go to Settings -> Data -> Delete all data. This permanently removes all contacts, voice notes, and app data from your device.
- How do I restore my purchases? Go to Settings -> Subscription -> Restore Purchases to sync your subscription status with the App Store.